SHIPPING POLICY
This Policy may be updated from time to time. Please check back periodically for updates.
***Most orders are shipped via U.S.P.S. or UPS***
All orders ship within 24 hours of cleared payment, Monday through Thursday, during regular business hours. All orders placed on a Friday will ship the following Monday if payment clears. We ship Monday through Thursday. We will send shipping confirmations by email or text message that will include your tracking information. ALL ORDERS OVER $150 will require a signature. Estimated delivery dates are provided at checkout for most countries**.
We do not offer free shipping on returned items. Items that are returned due to manufacturing defects are excluded.
If your item states that it was delivered and you did not receive it, please reach out to the shipping carrier. We are not responsible for lost or stolen items. If you purchased Route Package Protection with your order, you could file a claim directly with them. If you need help with how to do so, please email us at sales@sultryslay.com.
When placing your order, please make sure your shipping address is correct. We do not honor modifications of the shipping address. If your address includes an apartment, unit, or suite, please ensure that you enter APT/SUITE/UNIT before proceeding to address line 2. THIS IS IMPORTANT TO MAKE SURE YOU RECEIVE YOUR ORDER. If we receive your package marked as undeliverable, we will send you an invoice for the shipping fee or process a refund of store credit. Refunds are subject only to the refund policy.
Sultry Slay Boutique is not responsible for packages that are delayed due to weather, such as a natural catastrophic event.
Currently, we cannot ship to P.O. boxes or Military APO/FPO addresses. Orders made to any of these addresses will be canceled and refunded.
Severe weather conditions, catastrophic events, or failures by delivery partners can cause unexpected delays. Please keep up to date with your local carriers.
INTERNATIONAL CUSTOMERS
***DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier. Sultry Slay Boutique is not responsible for applicable customs fees, import duties, taxes, or any other charges.