FAQs
Where are you located?
We are located in Opelika, AL.
What are your business/email hours?
Our business hours are Monday through Friday, 9am until 6pm. For more information, please visit our contact us section.
When do I get an order confirmation?
Order confirmations are sent automatically as soon as you place your order. Order confirmations are different from your tracking confirmation. They are emailed separately. If you do not receive it, please check your spam folder. You can always add sales@sultryslay.com to your email list.
How long does it take to get my item shipped?
All orders are shipped within 24 hours of processing, Monday through Thursday, during regular business hours. Please review Shipping Policy for more detailed info.
Can I cancel or modify my order?
THERE ARE NO CANCELLATIONS OR MODIFICATIONS OF ANY ORDER.
What if the item I received is not the item I ordered?
If the item(s) you received need to be corrected according to your order confirmation or packing slip, we will send you the correct item(s) after receiving the tracking number for the wrong things being shipped back to us. Please review our Return and Exchange Policy for more detailed information.
What if I placed my order and noticed I ordered an incorrect item or color?
Once your order is placed, we are unable to make any alterations. Please be sure to review your order before checking out.
What if I ordered the incorrect size?
We suggest reaching out to our Customer Care team if you are unsure of your size. Please review our Return and Exchange Policy.
Do you restock items?
Certain items may be restocked. Sign up for our email alerts to know when this occurs.
How do I apply a gift card or promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Promo Code."
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used to purchase a gift card.
How can I collaborate with you?
While we love to see you slay our items currently we are not offering collaborations currently. Follow us on our social media channels to find out when this will open back up.